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UBA TANZANIA CELEBRATES THE EVERYDAY HEROES: CUSTOMER SERVICE WEEK


Customers and the MD cut the cake to celebrate the Customer Service Week 5-9 October 2015.(All photos by Geofrey Adroph).



Customers toast their glasses in celebration of the Customer Service Week 5–9 October 2015

A cross section of UBA staff with customer of the Bank during the celebration of the Customer Service Week 5 – 9 October 2015.


The Managing Director Mr. Demola Ogunfeyimi addressing UBA staff and Customers at the UBA banking hall at PUGU road during the Customer Service Week celebration.


Mr. Demola Ogunfeyimi the MD of UBA Tanzania hands over gifts to Customers in celebration of the Customer Service Week 5–9 October 2015

Mr. Demola Ogunfeyimi the MD of UBA Tanzania hands over gifts to Customers in celebration of the Customer Service Week 5–9 October 2015


A cross section of UBA staff during the celebration of the Customer Service Week 5 – 9 October 2015.



“I have been banking with UBA since its inception in Tanzania in 2009 and I can say your services are great. I have been receiving first class service, in that manner I have been able to recommend UBA to other businessmen in my circle and I will continue to refer them so they can receive what I am getting from here which excellent customer service” Commented one happy Customers.


UBA Tanzania recognizes this year’s theme as a powerful message for our service teams and entire organization to celebrate during this Customer Service Week. “In celebration of our everyday heroes, we invite all our customers to celebrate with us during this Customer Service Week, October 5-9, 2015” mentioned Queen Odunga the Head of Service Quality.


“Since UBA started in 2009 we had a very small customer base, but now we have managed to open more that 5000 accounts, sold more than 7000 Visa prepaid cards and enrolled a big number of clients on our other E-banking products, i.e. the U-Direct corporate and U-mobile which helps a customer to access financial convenience on their mobile phones or computers wherever they may be, in Tanzania and the rest of the world. This is reason enough for UBA Tanzania to celebrate this Customer service week” Said Madam Flavia Kiyanga the Head of Domestic Operation.


This year’s Customer Service Week theme is “Everyday Heroes” The theme recognizes that every day, frontline customer service professionals are heroes in their customer’s eyes.





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